Shipping & Delivery Policy

1. Overview

At David & Claire Toronto, we are dedicated to ensuring your order is processed and delivered as quickly and accurately as possible.
This Shipping & Delivery Policy explains how we handle order processing, shipping times, delivery methods, and related responsibilities.

2. Order Processing Time

  • All orders are processed within 1 to 3 business days after payment has been received.

  • Once your order has been shipped, you will receive a confirmation email containing your tracking information.

  • Please allow up to 48 hours for tracking updates to appear once your package has been dispatched.

3. Estimated Delivery Time

The average delivery time is between 3 to 7 business days, depending on your location.
Please note that delays may occur due to:

  • Customs inspections or import processing

  • High-demand seasons (e.g., holidays or sales events)

  • Courier or logistics issues beyond our control

We always strive to deliver your order as quickly as possible and appreciate your patience during busy periods.

4. Shipping Method & Origin

All products are shipped directly from our trusted supplier located in China.
As a result, your order may be subject to customs duties, taxes, or import fees depending on the destination country.
These charges are the responsibility of the customer and are not included in your purchase price.

5. Shipping Costs

Shipping fees are calculated automatically at checkout and are based on factors such as:

  • Destination country or region

  • Package weight and dimensions

  • Selected shipping method

Any applicable shipping costs will be clearly displayed before you complete your purchase.

6. Delivery Responsibility

  • Once the tracking information shows that a parcel has been delivered to the address provided, the responsibility for the package passes to the customer.

  • David & Claire Toronto is not responsible for lost, stolen, or misplaced parcels marked as delivered by the carrier.

  • Customers must ensure that all shipping information is accurate at the time of purchase.

  • Address errors or corrections must be reported within 24 hours after placing your order.

7. Contact Information

If you have any questions or concerns regarding shipping or delivery, please reach out to us:

📧 info@davidclairetoronto.com
🕓 Mon – Fri: 09:00 AM – 06:00 PM
🕓 Sat – Sun: 10:00 AM – 05:00 PM